jjaya9 Terms and Conditions

1.1 Eligibility and Age Requirement

To use the jjaya9 platform, you must meet the following conditions:

• You must be 21 years of age or older. This service is for users aged 21+ only.
• You must be legally capable of entering into this type of agreement.
• You must ensure that online gaming is not prohibited in your jurisdiction.
• You have completed registration with accurate and truthful information.

1.2 Right to Modify Terms

jjaya9 reserves the right to change, amend or update these Terms at any time, with or without prior notice. Continued use of the platform after updated Terms are published will be considered acceptance of the new Terms. You are therefore advised to review this page regularly.

2.1 Registration Process

To create an account on jjaya9, you must provide accurate personal information. Each individual is entitled to hold only one account. Attempting to create multiple accounts will result in all accounts being cancelled and any deposited funds or bonuses may be forfeited.

• Provide your name, email address and mobile number correctly.
• Register only in your own name — creating an account in someone else's name or under a false identity is prohibited.
• If required, jjaya9 may request documents for identity verification and you are obligated to provide them.

2.2 Password and Security

It is entirely your responsibility to keep your account login information confidential. You are responsible for all activity conducted through your account. If you suspect unauthorized access, contact jjaya9 support immediately.

2.3 Account Suspension or Termination

jjaya9 reserves the right to suspend or permanently terminate any account in the following circumstances:

• In the event of a breach of any clause of these Terms.
• In the event of fraudulent, suspicious or unlawful activity.
• In the event of providing false information or concealing identity.
• In the event of prolonged inactivity.

3.1 Deposit Policy

The following payment methods are available for depositing funds at jjaya9: bKash, Nagad, Rocket and Upay. The minimum deposit amount for each method is ৳500.

• The minimum deposit amount for each payment method is ৳500.
• Use only a payment account registered in your own name.
• Use of third-party payment accounts is strictly prohibited.
• After a successful deposit, funds will be added to your jjaya9 account promptly.

3.2 Withdrawal Policy

The rules regarding withdrawals are as follows:

• The minimum withdrawal amount is ৳800.
• Withdrawals are generally completed within 15 minutes to 2 hours.
• Identity verification may be required before a withdrawal request is processed.
• Applicable wagering requirements must be met before withdrawing bonus funds.
• jjaya9 reserves the right to suspend withdrawals in the case of suspicious transactions.

3.3 Anti-Money Laundering

jjaya9 is actively committed to preventing money laundering and the financing of terrorism. We monitor all suspicious transactions. Movement of funds between deposits and withdrawals without any actual gaming activity in between is strictly prohibited and may result in account termination.

4.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. For example, depositing ৳1,000 will earn a ৳1,500 bonus giving a total balance of ৳2,500. Or depositing ৳8,000 will earn the maximum ৳5,000 bonus giving a total balance of ৳13,000.

• The wagering requirement for the welcome bonus is 15 times (15x).
• Each individual or household is eligible to receive this bonus only once.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• jjaya9 reserves the right to change or cancel bonus offers at any time.

4.2 VIP Cashback Program

jjaya9's VIP program has five tiers, each offering weekly cashback:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.4% weekly cashback.
• Gold: up to 0.6% weekly cashback.
• Platinum: up to 0.8% weekly cashback.
• Diamond: up to 1.0% weekly cashback.

Regular gaming activity and an active account are required to receive cashback. jjaya9 reserves the right to make final decisions regarding cashback amounts and rates.

4.3 Bonus Abuse

Attempting to abuse bonuses or obtain bonuses in a fraudulent manner will result in immediate account termination and all bonuses and related winnings will be forfeited.

5.1 Prohibited Activities

The following activities are strictly prohibited on the jjaya9 platform:

• Using any form of cheating, hacking or software to gain an unfair advantage.
• Using automated bots or scripts to play games.
• Harassing, threatening or using abusive language against other players.
• Intentionally exploiting bugs or errors in gaming software.
• Making any attempt to manipulate gaming outcomes.

5.2 Technical Errors

Incorrect amounts or results displayed due to technical errors, server problems or software faults will not be considered valid. In such cases, jjaya9 reserves the right to cancel transactions and recover the correct amounts.

6.1 Collection of Personal Information

jjaya9 collects and processes your personal information to provide services, verify accounts and ensure security. To learn about our full privacy policy, please read the Privacy Policy page.

6.2 SSL Encryption and Security

All data on the jjaya9 platform is protected through SSL encryption technology. We do not sell your financial or personal information to third parties. Information may be shared only where necessary to provide services or meet legal obligations.

7.1 Voluntary Limits

jjaya9 firmly believes in responsible gaming. If you feel your gaming habits are getting out of control, please contact us through our 24/7 live chat support. More information is available on our responsible gaming page.

7.2 Account Self-Exclusion

If you wish to take a break from gaming for a set period on your own initiative, please make a request through our 24/7 live chat. While self-exclusion is active, access to your account will be restricted.

8.1 Ownership Rights

All content on the jjaya9 platform — logos, designs, software, graphics, text and other materials — is exclusively owned by or licensed to jjaya9. Copying, modifying, distributing or using this content for commercial purposes without prior written permission from jjaya9 is strictly prohibited.

9.1 Service Availability

jjaya9 always strives to provide uninterrupted service, however service may occasionally be disrupted due to maintenance, technical issues or reasons beyond our control. jjaya9 will not be held responsible for such disruptions.

9.2 Liability for Financial Loss

Responsibility for any financial loss arising from gaming activity rests entirely with the user. jjaya9 is not liable for any direct or indirect financial loss resulting from gaming.

10.1 Complaints Process

If you have a complaint or dispute, please first contact our 24/7 live chat support. Our team will try to resolve the issue as quickly as possible. If a resolution cannot be reached through live chat, a formal complaint may be submitted by email.

• Support: 24/7 live chat (in Bengali).
• Email: [email protected]
• We aim to provide an initial response within 14 business days from the date the complaint is submitted.

10.2 Applicable Law

These Terms will be governed by the applicable law. In the event of any dispute, both parties will attempt to reach a resolution through discussion. If discussion fails, the matter will be settled through the applicable judicial process.